Privacy Policy
Last updated: October 6, 2026
The Nest Family Center LLC respects the privacy of the children and families we serve, our staff and applicants, website visitors, and others who interact with us.
This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, submit an application, book a tour, complete enrollment, use our family account or scheduling tools, make payments, communicate with us, upload documents, receive childcare, or otherwise interact with The Nest Family Center.
The Nest Family Center LLC is a New Hampshire licensed child care facility located at 25A Orchard View Dr., Londonderry, NH 03053. You can contact us at hello@thenestfamilycenternh.com.
1. Scope of This Policy
This Privacy Policy applies to information collected through:
• Our website.
• Online applications, waitlists, tours, and enrollment forms.
• Family account, scheduling, booking, and attendance tools.
• Payment and billing workflows.
• Uploaded documents.
• Email, phone, text, app, and other communications.
• Child care operations and administration.
• Health and safety administration.
• Employment applications and related hiring processes.
• Technology and service providers used by The Nest Family Center to support our operations.
This Privacy Policy does not replace our enrollment agreement, Family Handbook, child care policies, licensing obligations, signed permissions, health and safety requirements, or other agreements. Those documents may contain additional rules concerning child care services and family responsibilities.
2. The Nest Family Center and WingBook
The Nest Family Center LLC and WingBook LLC are separate legal entities.
The Nest Family Center may use software or technology developed, licensed, hosted, or supported by WingBook LLC.
Technology used specifically by The Nest Family Center may differ from the commercial WingBook software platform and may contain different features or functionality.
Unless you separately establish a commercial relationship with WingBook LLC, your child care relationship is with The Nest Family Center LLC.
The Nest Family Center remains responsible for its child care operations, including enrollment, scheduling, licensing, health and safety, billing, and care decisions.
WingBook LLC may process information as a technology or service provider to The Nest Family Center where applicable.
3. Information We Collect
We collect information that families, applicants, employees, vendors, website visitors, and other individuals provide to us, as well as information generated through our child care operations and related services.
The information we collect may include:
• Parent, guardian, and adult contact information, such as names, addresses, email addresses, telephone numbers, family relationships, emergency contacts, authorized pickup persons, communication preferences, and account information.
• Child information, such as name, date of birth, age, classroom, enrollment status, schedule, attendance, booking information, authorized pickups, emergency contacts, family relationships, care needs, and classroom or developmental observations where applicable.
• Health and safety information, such as immunization records, health assessments, physical examination information, allergies, sensitivities, medical conditions, medications, medication authorizations, treatment plans, emergency action plans, dietary restrictions, illness information, injury information, and other information needed to safely care for a child.
• Enrollment and administrative information, such as applications, enrollment forms, requested schedules, requested start dates, waitlist information, tour information, deposits, membership selections, signed agreements, required acknowledgments, and administrative notes.
• Payment and billing information, such as invoices, membership charges, deposits, payment status, transaction history, billing information, account balances, and limited payment-method information. Full payment card and bank account numbers are generally handled by our payment providers and are not directly stored by The Nest Family Center.
• Communication information, such as emails, text messages, form submissions, telephone notes, voicemail information, customer service requests, app messages, and other correspondence.
• Uploaded documents, such as immunization records, health forms, medication forms, allergy plans, custody documents, court orders, identification documents, employment materials, and other information you choose or are required to provide.
• Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of access, cookie identifiers, and general website usage information.
• Employment or contractor information, such as resume information, work history, education, certifications, training records, references, availability, background-check-related information, and legally required employment records.
4. Sensitive Information
Because we provide licensed child care, some of the information we collect and maintain is particularly sensitive.
Sensitive information may include:
• Personal information concerning children.
• Medical and health information.
• Immunization records.
• Medication information.
• Allergy and treatment plans.
• Custody restrictions.
• Emergency information.
• Account credentials.
• Payment-related information.
We process this information only as reasonably necessary to provide child care, protect health and safety, administer enrollment, maintain required records, comply with licensing obligations, process payments, manage accounts, and meet other legal or operational requirements.
We do not use child health records or similar sensitive child information for unrelated advertising.
5. Information About Children
The Nest Family Center receives information about children primarily from parents, legal guardians, health records, enrollment materials, and records created while providing care.
We may use child information to:
• Process applications and enrollment.
• Determine classroom placement and scheduling.
• Provide safe and appropriate care.
• Maintain required child care records.
• Track attendance.
• Manage allergies, medications, and health needs.
• Communicate with parents and guardians.
• Document incidents or injuries.
• Support classroom or developmental observations.
• Comply with New Hampshire child care licensing requirements.
• Respond to emergencies.
• Protect children, families, and staff.
Children do not create or independently operate their own accounts with The Nest Family Center.
Online accounts and child care management tools are intended for adults who are authorized to act for a child.
6. How We Use Information
We may use personal information to:
• Provide child care services.
• Manage applications, waitlists, tours, and enrollment.
• Maintain family accounts.
• Schedule and confirm child care.
• Track attendance.
• Manage memberships and child care plans.
• Process deposits, payments, invoices, and billing.
• Communicate with families.
• Review required forms and documents.
• Maintain required child and staff records.
• Administer medication, allergies, treatment plans, and health needs.
• Respond to emergencies.
• Manage employment and staffing.
• Comply with licensing, tax, accounting, legal, insurance, and safety obligations.
• Prevent fraud, misuse, unauthorized access, or security incidents.
• Improve our website, family experience, administrative systems, and operations.
• Send administrative notices, reminders, confirmations, and policy updates.
• Send marketing communications to adults where permitted.
• Respond to questions, complaints, or requests.
• Protect the rights, safety, and property of The Nest Family Center, children, families, staff, and others.
7. Technology and Service Providers
The Nest Family Center uses technology and service providers to support our child care and business operations.
These providers may support functions including:
• Child care management.
• Scheduling and family accounts.
• Forms and electronic signatures.
• Payments and billing.
• Hosting and data storage.
• Communications.
• Customer relationship management.
• Health and safety administration.
• Document processing.
• Artificial intelligence and automation.
• Accounting and payroll.
• Other administrative services.
WingBook LLC may provide or support some technology used by The Nest Family Center.
Service providers may receive information reasonably necessary to perform services for us.
We expect service providers processing information on our behalf to handle that information according to their contractual obligations and applicable law.
8. Artificial Intelligence and Automation
The Nest Family Center and its technology providers may use artificial intelligence, optical character recognition, automation, or similar technologies to assist with administrative tasks.
These tools may assist with activities such as:
• Reading or extracting information from forms or documents.
• Reviewing immunization information.
• Identifying potentially incomplete documentation.
• Organizing records.
• Summarizing information.
• Supporting administrative workflows.
AI-assisted tools are intended to support human review and administrative efficiency.
They do not replace human responsibility for:
• Child safety.
• Child care decisions.
• Medical decisions.
• Enrollment decisions.
• Licensing compliance.
• Regulatory compliance.
Automated output may contain errors and may be reviewed, corrected, or disregarded by The Nest Family Center.
9. Payments
We use third-party payment processors, including Stripe or similar providers, to process electronic payments.
Payment processors may collect and process information such as:
• Credit or debit card information.
• Bank account information.
• Billing information.
• Transaction information.
• Fraud-prevention information.
• Payment status.
The Nest Family Center does not directly store complete credit card numbers or complete bank account numbers.
Your use of payment services may also be governed by the payment processor's own terms and privacy practices.
10. Cookies, Analytics, and Website Technologies
Our website and related services may use cookies, pixels, tags, analytics tools, and similar technologies to:
• Operate the website.
• Maintain security.
• Remember preferences.
• Understand how visitors use our website.
• Improve pages and content.
• Measure marketing effectiveness.
• Protect against fraud or misuse.
We may use analytics or advertising tools now or in the future.
Where required by law, we will provide applicable privacy choices or honor legally recognized opt-out mechanisms.
11. Marketing Communications
We may use adult contact information to send:
• Enrollment information.
• Tour follow-ups.
• Program updates.
• Newsletters.
• Reminders.
• Event information.
• Offers.
• Other marketing communications.
You may opt out of marketing email by using the unsubscribe link provided in the message or by contacting us.
Even if you opt out of marketing communications, we may continue to send non-marketing communications concerning:
• Enrollment.
• Bookings.
• Billing.
• Health and safety.
• Emergencies.
• Account activity.
• Policy changes.
• Child care services.
We do not use sensitive child health information to select marketing messages.
12. How We Share Information
We do not sell child records.
We may share personal information when reasonably necessary to operate our child care program, provide care, process payments, support our services, protect health or safety, or comply with legal requirements.
We may share information with:
• Child care management and technology providers.
• Payment processors.
• Form and electronic-signature providers.
• Communication and email providers.
• Hosting and data storage providers.
• Analytics and website providers.
• Customer relationship management providers.
• Artificial intelligence and document-processing providers.
• Accounting and payroll providers.
• Attorneys, accountants, insurers, consultants, and other professional advisors.
• Child care licensing agencies and other government entities.
• Courts, regulators, or law enforcement where required or permitted by law.
• Emergency responders, healthcare providers, or authorized contacts where needed for health or safety.
• Business successors in connection with a merger, acquisition, financing, restructuring, sale, or transfer of some or all of our business.
13. Legal, Licensing, and Safety Disclosures
Because The Nest Family Center is a licensed child care facility, we may be required to maintain or disclose certain records to licensing authorities, government agencies, courts, insurers, auditors, or other authorized parties.
We may disclose information when reasonably necessary to:
• Comply with applicable laws, regulations, or licensing rules.
• Respond to legal process.
• Protect a child's health or safety.
• Respond to an emergency.
• Report or investigate suspected abuse or neglect.
• Investigate fraud, misconduct, or safety concerns.
• Enforce our agreements and policies.
• Protect children, families, employees, The Nest Family Center, or others.
14. Data Retention
We retain different types of information for different periods depending on their purpose and applicable legal, licensing, insurance, financial, and operational requirements.
New Hampshire child care licensing requirements generally require child records to remain on file or readily available for two years after a child's last day of enrollment.
Other categories of information may have different retention requirements.
We may retain information longer when reasonably necessary to:
• Comply with another legal obligation.
• Maintain tax or accounting records.
• Resolve disputes.
• Investigate incidents.
• Respond to insurance matters.
• Collect amounts owed.
• Establish or defend legal claims.
When identifiable information is no longer reasonably required, we may delete or de-identify it.
15. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These safeguards may include:
• Authentication.
• Access controls.
• Limited employee access.
• Role-based permissions where supported.
• Encrypted transmission where appropriate.
• Secure payment processing.
• Vendor security controls.
• Internal procedures for handling sensitive child and family information.
No method of electronic transmission or storage is completely secure.
We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.
You are responsible for keeping your account credentials secure and notifying us promptly if you believe your account has been compromised.
16. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
• Confirm whether we process your personal information.
• Access personal information we maintain about you.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain a copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing, targeted advertising, sale, or profiling activities where applicable.
• Appeal certain privacy-request decisions where required by law.
These rights may be limited by:
• Child care licensing requirements.
• Health and safety obligations.
• Legal record-retention requirements.
• Custody restrictions.
• Payment obligations.
• Contractual requirements.
• Legal claims.
• The rights or safety of others.
For child information, requests must generally come from a parent, legal guardian, or other authorized person.
17. How to Make a Privacy Request
To request access, correction, deletion, or another privacy action, contact us at:
hello@thenestfamilycenternh.com
or
The Nest Family Center LLC
25A Orchard View Dr.
Londonderry, NH 03053
We may need to verify your identity and authority before processing a request.
If your request relates to a child, we may need to verify that you are authorized to act on behalf of that child.
We will respond to privacy requests as required by applicable law.
18. Your Choices
You may:
• Update account information using available account tools or by contacting us.
• Opt out of marketing emails.
• Manage browser cookies through your browser settings.
• Manage applicable device permissions through your device settings.
• Request applicable privacy rights.
• Decline to provide certain information, although some information is required for enrollment, care, payment, licensing compliance, health and safety, or use of particular services.
If required information is not provided, we may be unable to provide care, approve enrollment, administer medication, maintain required records, process payments, or continue services.
19. Third-Party Links and Services
Our website, communications, and child care operations may use or link to third-party websites, platforms, payment processors, social media pages, technology providers, or other services.
Your use of those services may also be governed by the third party's own terms and privacy practices.
We are not responsible for the independent privacy practices of third-party websites or services that we do not control, except where responsibility cannot legally be excluded.
20. Photos, Reviews, and Testimonials
We may collect or use reviews, testimonials, photographs, videos, or family stories.
We will use child photographs, child videos, or identifying child information for marketing only as permitted by signed permissions, applicable law, and our policies.
If you voluntarily post public reviews, comments, tags, photographs, or social media content about The Nest Family Center, that information may be visible to others and may be referenced or reshared where permitted by law and applicable platform rules.
21. Employment Applicants
If you apply for employment with The Nest Family Center, we may collect employment-related information including:
• Name and contact information.
• Resume and work history.
• Education.
• Certifications and training.
• References.
• Availability.
• Interview information.
• Background-check-related information.
• Legally required employment documentation.
We use this information to evaluate applicants, communicate with applicants, complete hiring steps, meet licensing requirements, and comply with legal obligations.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including when our operations, technology, service providers, data practices, or legal requirements change.
The updated version will be posted on our website with a revised Last updated date.
If we make material changes, we may provide additional notice through email, website notice, family account notice, or another reasonable method.
Where applicable law requires additional consent for a materially different use of personal information, continued use of our services alone will not substitute for that consent.
23. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
The Nest Family Center LLC
25A Orchard View Dr.
Londonderry, NH 03053
hello@thenestfamilycenternh.com
The Nest Family Center LLC is a New Hampshire state licensed child care facility.
NH Lic. Num. CCCB - 33464