Privacy Policy

Last updated: August 20, 2026

The Nest Family Center LLC respects the privacy of families, children, staff, applicants, website visitors, and users of WingBook and our related services.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, submit an application, book a tour, complete enrollment forms, use WingBook, connect third-party services such as Google Calendar, make payments, communicate with us, upload documents, or otherwise interact with The Nest Family Center.

The Nest Family Center LLC is a New Hampshire licensed child care facility located at 25A Orchard View Dr., Londonderry, NH 03053. You can contact us at hello@thenestfamilycenternh.com.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website.

  • WingBook and related booking and account tools.

  • Online applications and enrollment forms.

  • Payment workflows.

  • Uploaded documents.

  • Email, phone, text, and other communications.

  • Tour, waitlist, application, enrollment, and family account workflows.

  • Child care operations and administration.

  • Third-party integrations that you choose to connect to WingBook, including Google Calendar.

This Privacy Policy does not replace our enrollment agreement, child care policies, licensing obligations, family handbook, or signed permissions. Those documents may contain additional information about child care operations, child records, photo permissions, health and safety requirements, and family responsibilities.

2. Information We Collect

We collect information that families, applicants, staff, vendors, website visitors, and users provide to us, as well as information generated through use of our website, WingBook, and related services.

The information we collect may include:

  • Parent, guardian, and adult contact information, such as names, email addresses, phone numbers, addresses, login credentials, communication preferences, and billing details.

  • Child information, such as name, date of birth, age, classroom, schedule, attendance, booking history, enrollment status, authorized pickups, emergency contacts, family relationships, and care needs.

  • Health and safety information, such as immunization records, physical exam dates, health assessment forms, allergies, sensitivities, medical conditions, medication needs, medication authorizations, treatment plans, dietary restrictions, illness information, injury reports, and information needed to safely care for a child.

  • Enrollment and administrative information, such as applications, enrollment forms, deposits, membership selections, requested start dates, care schedules, waitlist status, tour notes, family preferences, signed agreements, and required acknowledgments.

  • Payment and billing information, such as invoices, membership charges, deposits, payment status, billing address, transaction history, payment method details, failed payment information, and account balances. Full payment card numbers are handled by our payment processor and are not directly stored by The Nest Family Center.

  • Communication information, such as emails, text messages, form submissions, phone notes, voicemail information, customer support requests, app messages, and other correspondence.

  • Uploaded documents, such as immunization records, health forms, medication forms, allergy plans, custody documents, court orders, identification documents, employment applications, and other materials you choose or are required to provide.

  • Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages visited, date and time of access, cookie identifiers, and basic usage analytics.

  • Employment or contractor information, if you apply for a job, such as resume information, work history, certifications, training records, background-check-related information, references, and contact details.

  • Third-party integration information, when you choose to connect a third-party service to WingBook, such as Google account identification information and Google Calendar information necessary to provide the features you enable.

3. Sensitive Information

Because we provide licensed child care, some of the information we collect may be considered sensitive personal information under applicable laws.

Sensitive information may include child health information, immunization records, allergies, medical conditions, medications, treatment plans, custody restrictions, account login information, payment information, and personal information about children.

We collect and process sensitive information only when needed to provide child care, meet licensing and legal obligations, process enrollment, maintain child safety, administer medication or allergy plans, process payments, manage accounts, or as otherwise permitted by law or with consent.

We do not use sensitive personal information to infer characteristics for unrelated marketing purposes.

4. Information About Children

The Nest Family Center collects child information from parents, guardians, authorized adults, health records, enrollment forms, and operational records created while providing care.

We use child information to:

  • Evaluate and process applications.

  • Determine classroom placement and scheduling.

  • Provide safe and appropriate care.

  • Maintain required child records.

  • Track attendance.

  • Manage allergies, medications, and health needs.

  • Communicate with parents and guardians.

  • Comply with New Hampshire child care licensing requirements.

  • Respond to emergencies.

  • Protect children, staff, and families.

We do not knowingly allow children to create their own accounts. Our website, forms, and WingBook are intended for use by adults.

5. How We Use Information

We use personal information to:

  • Provide child care services.

  • Manage applications, waitlists, tours, enrollment, and family accounts.

  • Operate WingBook and related booking tools.

  • Schedule and confirm care.

  • Track attendance, check-in, and check-out.

  • Manage memberships, deposits, payments, invoices, and billing.

  • Communicate with families.

  • Review required forms and documents.

  • Maintain required child and staff records.

  • Support allergies, medications, treatment plans, and health needs.

  • Comply with licensing, tax, accounting, legal, and safety obligations.

  • Prevent fraud, abuse, unauthorized access, or security incidents.

  • Improve our website, app, booking system, forms, and operations.

  • Send administrative notices, policy updates, reminders, confirmations, and service messages.

  • Send marketing communications where permitted, with the ability to opt out.

  • Respond to questions, requests, complaints, or support needs.

  • Provide third-party integrations and features that you voluntarily enable.

  • Protect the rights, safety, and property of The Nest Family Center, children, families, staff, and others.

6. WingBook and App-Related Information

When you use WingBook or related tools, we may collect information needed to operate your account and provide booking, billing, family management, document review, calendar integration, and communication features.

This may include login information, account activity, booking history, child profiles, family contacts, payment status, uploaded documents, device or browser information, timestamps, and actions taken in the app.

WingBook may use technical information to maintain security, troubleshoot issues, improve features, and support account functionality.

If WingBook offers mobile features such as push notifications, camera upload, document upload, or other device-specific functionality, your device may ask for permission before WingBook accesses those features. You can manage device permissions through your device settings. Some features may not work properly if the applicable permissions are disabled.

Google Calendar Integration

WingBook offers an optional integration with Google Calendar (NestBookCalendarSync). If you choose to connect your Google Calendar account, we request limited permissions necessary to provide the calendar integration features you select.

Connecting Google Calendar is optional. You can use WingBook without connecting a Google Calendar account.

Google Account Information

When you connect Google Calendar, WingBook requests access to your basic Google OpenID identity information and Google account email address.

We use this information to:

  • Associate the connected Google account with your WingBook account.

  • Identify which Google account is connected.

  • Display the connected account to you.

  • Support reconnecting your Google account.

  • Support switching to a different Google account.

WingBook does not use this authorization to access your Gmail messages, Google Contacts, Google Drive files, Google Docs, or unrelated Google services.

Dedicated The Nest Bookings Calendar

If you enable booking synchronization with Google Calendar, WingBook may create and manage a dedicated Google Calendar named The Nest Bookings.

This calendar is created by WingBook and is used to synchronize your WingBook bookings with Google Calendar.

The permissions granted for this dedicated calendar allow WingBook to:

  • Create the The Nest Bookings calendar.

  • Create booking events within that calendar.

  • Update booking events when corresponding WingBook bookings change.

  • Delete booking events when corresponding WingBook bookings are canceled or removed.

  • Update the dedicated calendar's name or settings as necessary to maintain the integration.

  • Remove the dedicated calendar if you specifically request its removal when disconnecting the integration.

WingBook uses these permissions for the dedicated booking calendar created by the application.

WingBook does not use this permission to create, edit, or delete events on your other existing Google Calendars.

Calendar List Access

WingBook requests read-only access to the list of Google Calendars associated with or subscribed to by your connected Google account.

This access allows WingBook to show you which calendars are available so that you can choose which calendars, if any, you want to display within WingBook.

WingBook does not use this permission to:

  • Subscribe you to additional calendars.

  • Unsubscribe you from calendars.

  • Change calendar sharing permissions.

  • Change access permissions for your calendars.

  • Modify the settings of your existing Google Calendars.

Read-Only Access to Selected Google Calendar Events

If you choose to display one or more existing Google Calendars within WingBook, WingBook requests read-only access to events on the calendars you select.

We use this information to:

  • Display events from your selected Google Calendars alongside your WingBook bookings.

  • Keep displayed events synchronized when the corresponding Google Calendar events change.

  • Display event information that may include the event title, date, time, description, location, and Google Calendar link.

Google Calendar events imported from calendars you select are displayed only to you within WingBook and are read-only within the application.

Imported Google Calendar events do not affect childcare booking availability in WingBook. They do not create, reserve, block, or otherwise change available childcare booking times.

WingBook does not create, edit, delete, share, or otherwise modify events on the existing Google Calendars that you select for display.

Information and Google Permissions We Do Not Access

The Google Calendar integration does not request or use permissions to:

  • Read, compose, or send Gmail messages.

  • Access your Google Contacts.

  • Access Google Drive, Google Docs, or other Google files or documents.

  • View or change calendar sharing permissions.

  • Manage subscriptions to Google Calendars.

  • Modify the settings of your existing Google Calendars.

  • View or change Google Calendar sharing settings.

  • Use Google Calendar free/busy information as a source of WingBook childcare booking availability.

  • Modify events on your existing Google Calendars.

  • Access calendars or events beyond those necessary to provide the Google Calendar features you choose to enable.

  • Access unrelated Google services.

How Google Calendar Information Is Used

Google account and Google Calendar information obtained through the integration is used only as necessary to provide, maintain, secure, and support the Google Calendar functionality you choose to enable.

For example, we may process Google Calendar information to display selected events, synchronize those events when they change, create or update WingBook booking events in the dedicated The Nest Bookings calendar, troubleshoot integration problems, reconnect authorized accounts, and maintain the security and reliability of the integration.

We do not use Google Calendar event information for advertising, retargeting, determining creditworthiness, or unrelated marketing purposes.

We do not sell Google user data.

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.

Storage and Retention of Google Calendar Information

We may store information necessary to maintain your Google Calendar connection, such as identifiers associated with the connected Google account, authorization information, selected calendar identifiers, synchronization information, and information necessary to display or synchronize the calendar features you have enabled.

We retain this information only for as long as reasonably necessary to provide the integration, maintain security and operational records, comply with legal requirements, or as otherwise described in this Privacy Policy.

Google Calendar event information obtained for display within WingBook may be cached or otherwise temporarily processed as necessary to provide synchronization and application functionality.

When the information is no longer required for the integration, it may be deleted or otherwise handled in accordance with our retention, security, backup, and legal obligations.

Sharing of Google Calendar Information

We do not sell Google Calendar information.

We may provide limited access to Google Calendar information to service providers that process information on our behalf when necessary to host, secure, maintain, or operate WingBook and its Google Calendar integration.

Such service providers are authorized to process information only as necessary to provide services to us and are subject to applicable confidentiality, security, privacy, and contractual requirements.

We may also disclose information where required by law, legal process, or governmental request, or when reasonably necessary to protect the security, rights, or safety of The Nest Family Center, WingBook, our users, or others.

Disconnecting Google Calendar

You may disconnect your Google Calendar integration at any time through WingBook.

Disconnecting the integration stops WingBook from continuing to retrieve or synchronize Google Calendar information using the disconnected account, subject to information already retained as permitted under this Privacy Policy.

Where WingBook provides the option, you may also specifically request removal of the dedicated The Nest Bookings calendar created by WingBook.

Disconnecting Google Calendar does not automatically delete your WingBook account, childcare bookings, or other information maintained separately from the Google Calendar integration.

You may also be able to manage or revoke WingBook's access to your Google account through your Google account permissions.

7. AI-Assisted Document Processing and Automation

The Nest Family Center and WingBook may use AI-assisted or automated tools to support administrative tasks.

These tools may help us:

  • Read or extract information from immunization records.

  • Identify missing medical or enrollment information.

  • Review uploaded forms.

  • Summarize submitted documents.

  • Support customer service workflows.

  • Improve booking and operational tools.

AI-assisted tools are used to support human review and administrative efficiency. They do not replace human decision-making for child safety, enrollment approval, medical review, or licensing compliance.

We do not intentionally use child records or sensitive family information to train public AI models. When we use AI service providers, we use them as service providers to process information on our behalf and subject to applicable contractual, security, and privacy requirements.

8. Payments

We use third-party payment processors, such as Stripe, to process payments, store payment methods, manage invoices, and support recurring billing.

Payment processors may collect and process payment information, including card or bank account details, billing information, transaction history, fraud prevention information, and payment status.

The Nest Family Center does not directly store full credit card numbers or full bank account numbers.

Your use of payment services may also be governed by the payment processor's own terms and privacy policy.

9. Cookies, Analytics, and Tracking Technologies

Our website and related services may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate the website.

  • Remember preferences.

  • Understand how visitors use our site.

  • Improve pages and features.

  • Measure marketing performance.

  • Protect against fraud or misuse.

We may use analytics and advertising tools, including Google Analytics or similar services.

You can control cookies through your browser settings. If you block cookies, some website or app features may not work properly.

Where required by law, we will honor applicable opt-out preference signals, such as Global Privacy Control, for supported browsers and applicable processing activities.

10. Marketing Communications

We may use contact information to send updates, enrollment information, tour follow-ups, reminders, offers, newsletters, family communications, or marketing messages.

You can opt out of marketing emails by using the unsubscribe link in the email or contacting us.

Even if you opt out of marketing messages, we may still send non-marketing communications, such as billing notices, enrollment updates, booking confirmations, policy updates, health and safety notices, emergency communications, or account-related messages.

Information obtained from your Google Calendar integration is not used to send targeted marketing communications based on the contents of your calendar events.

11. How We Share Information

We do not sell child records.

We may share personal information when necessary to operate our business, provide care, comply with the law, process payments, protect safety, or support our services.

We may share information with:

  • Payment processors.

  • Booking and account management providers.

  • Form and e-signature providers.

  • Communication and email providers.

  • Cloud hosting and data storage providers.

  • Analytics and website service providers.

  • Customer relationship management tools.

  • Calendar integration and related technology providers where you enable those features.

  • AI-assisted document processing providers.

  • Professional advisors, such as attorneys, accountants, insurers, and consultants.

  • Licensing agencies, government entities, courts, law enforcement, or regulators when required or permitted by law.

  • Emergency responders, medical providers, or authorized contacts when needed for health or safety.

  • Business successors in connection with a merger, acquisition, sale, financing, or transfer of some or all of our business.

We require service providers to use personal information only as needed to provide services to us and to protect the information appropriately.

Additional limitations applicable specifically to information received through Google APIs are described in the Google Calendar Integration portion of Section 6.

12. Legal, Licensing, and Safety Disclosures

Because we are a licensed child care facility, we may be required to maintain and disclose certain records to licensing authorities, government agencies, courts, auditors, insurers, or other authorized parties.

We may disclose information if we believe it is necessary to:

  • Comply with applicable law or licensing rules.

  • Respond to legal process.

  • Protect a child's health or safety.

  • Respond to an emergency.

  • Investigate or report suspected abuse, neglect, fraud, misconduct, or safety concerns.

  • Enforce our agreements and policies.

  • Protect the rights, safety, and property of The Nest Family Center, children, families, staff, and others.

13. Data Retention

We keep personal information for as long as needed to provide services, manage accounts, comply with child care licensing requirements, maintain business records, resolve disputes, collect payments, support legal obligations, and protect safety.

Different types of information may be kept for different periods depending on the purpose and applicable legal or licensing requirements.

For example, child care records, payment records, tax records, licensing records, employment records, incident records, and legal records may need to be retained even after a family's active enrollment ends.

Information associated specifically with optional third-party integrations may be retained for as long as needed to provide the integration and for a reasonable period afterward where necessary for security, troubleshooting, legal compliance, backups, or other legitimate operational purposes.

When information is no longer needed, we will delete, anonymize, or securely retain it in accordance with our legal, operational, security, and backup practices.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include access controls, authentication, vendor controls, encrypted transmission where appropriate, secure payment processing, limited staff access, and internal procedures for handling sensitive child and family records.

For third-party integrations, we also take reasonable measures to limit access to the permissions and information necessary to provide the selected functionality.

No method of transmission or storage is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for keeping your login credentials secure and notifying us promptly if you believe your account has been compromised.

15. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Confirm whether we process your personal information.

  • Access personal information we maintain about you.

  • Correct inaccurate personal information.

  • Request deletion of personal information.

  • Obtain a copy of personal information you provided.

  • Opt out of targeted advertising, sale of personal data, or certain profiling where applicable.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision we make about a privacy request where required by law.

These rights may be limited by applicable law, licensing rules, safety obligations, record retention requirements, payment obligations, legal claims, or the rights and safety of others.

For child information, requests must generally come from a parent, legal guardian, or authorized person with appropriate authority.

16. How to Make a Privacy Request

To request access, correction, deletion, or another privacy action, contact us at:

hello@thenestfamilycenternh.com

or

The Nest Family Center LLC
25A Orchard View Dr.
Londonderry, NH 03053

We may need to verify your identity and authority before processing a request.

If your request relates to a child, we may need to verify that you are authorized to act on behalf of that child.

If your request concerns information associated with a connected third-party service, such as Google Calendar, we may need information sufficient to identify the applicable WingBook account and connected service.

We will respond to privacy requests as required by applicable law.

17. Your Choices

You may:

  • Update account information by contacting us or using available account tools.

  • Opt out of marketing emails.

  • Manage cookie preferences through your browser.

  • Manage mobile permissions through your device settings.

  • Connect or decline to connect optional third-party integrations.

  • Disconnect your Google Calendar integration through WingBook.

  • Manage or revoke third-party account permissions through the applicable third-party service, where available.

  • Request access, correction, deletion, or other privacy rights where applicable.

  • Decline to provide certain information, although some information is required for enrollment, care, payment, licensing compliance, safety, or use of certain WingBook features.

If required information is not provided, we may be unable to provide care, approve enrollment, process bookings, administer medication, maintain required records, or continue services.

Declining to connect Google Calendar does not prevent you from using WingBook generally, although Google Calendar-specific features will not be available.

18. Third-Party Links, Integrations, and Services

Our website, WingBook, and communications may link to or integrate with third-party websites, platforms, payment processors, calendar providers, social media pages, or other services.

When you voluntarily connect a third-party account or service, your use of that service may also be governed by the third party's privacy policy and terms.

For example, your use of Google services remains subject to Google's applicable terms and privacy practices in addition to the limitations on our own use of Google information described in this Privacy Policy.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

You should review the privacy policies and account permission settings of third-party services you choose to use.

19. Photos, Reviews, and Testimonials

We may collect or use reviews, testimonials, photos, videos, or family stories.

We will use child photos, child videos, or identifying child information for marketing only as permitted by signed permissions, applicable law, and our policies.

If you post public reviews, comments, tags, or social media content about The Nest Family Center, that information may be visible to others and may be used or reshared where permitted by law and platform rules.

20. Employment Applicants

If you apply for a job with The Nest Family Center, we may collect employment-related information such as your name, contact information, resume, work history, education, certifications, references, availability, interview notes, background-check-related information, and legally required employment documentation.

We use this information to evaluate applications, communicate with applicants, complete hiring steps, meet licensing requirements, and comply with legal obligations.

21. Do Not Track

Some browsers offer "Do Not Track" signals. Because there is not a uniform standard for responding to Do Not Track signals, we do not currently respond to them.

Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for applicable processing activities.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including when we add or change services, features, third-party integrations, data practices, or legal requirements.

The updated version will be posted on our website with a revised Last updated date.

If we make material changes, we may provide additional notice by email, website notice, app notice, or another appropriate method.

Your continued use of our services after an updated policy is posted means you acknowledge the updated policy, subject to any additional consent that may be required by applicable law or by a third-party integration.

23. Contact Us

If you have questions about this Privacy Policy, the Google Calendar integration, or our privacy practices, contact us at:

The Nest Family Center LLC
25A Orchard View Dr.
Londonderry, NH 03053
hello@thenestfamilycenternh.com