Terms of Service
Last updated: October 6, 2026
Welcome to The Nest Family Center. These Terms of Service explain the rules that apply when you access or use our website, family account tools, scheduling systems, payment tools, forms, communications, and related services.
The Nest Family Center LLC is a New Hampshire licensed child care facility located at 25A Orchard View Dr., Londonderry, NH 03053. We can be contacted at hello@thenestfamilycenternh.com.
By using our website, submitting an application, creating or using a family account, enrolling a child, purchasing a membership, booking care, making a payment, or otherwise using our services, you agree to these Terms.
These Terms supplement your family's enrollment agreement, signed forms, Family Handbook, health and safety policies, licensing requirements, membership terms, and other written policies.
If there is a conflict between these Terms and a signed enrollment agreement or legally required child care policy, the signed agreement or legally required policy will take precedence.
1. Who May Use Our Services
Our website, forms, payment tools, and family account systems are intended for adults who are at least 18 years old and legally authorized to act for the applicable child or family.
By using our services, you confirm that:
• You are at least 18 years old.
• You have authority to provide information concerning yourself and the applicable child.
• You have authority to provide information concerning emergency contacts, authorized pickup persons, family members, or other individuals you add to your account.
• The information you provide is accurate, complete, and current.
• You will promptly update relevant information when it changes.
2. Our Child Care Services
The Nest Family Center provides licensed child care services in Londonderry, New Hampshire.
Our services may include:
• Flexible hourly child care.
• Consistent scheduled child care.
• Full-time care.
• Recurring memberships.
• Applications and enrollment.
• Online scheduling.
• Family account management.
• Payments and billing.
• Health and safety administration.
• Attendance tracking.
• Family communications.
Care is subject to:
• Licensing requirements.
• Staffing.
• Child-to-staff ratios.
• Classroom capacity.
• Age-group availability.
• Required documentation.
• Health and safety policies.
• Payment status.
• Administrative approval.
Submitting an application, creating an account, joining a waitlist, requesting a tour, or communicating with us does not guarantee enrollment, a start date, a specific classroom, a specific schedule, or future availability.
3. Applications, Enrollment, and Approval
Families may be required to complete:
• An application.
• Enrollment forms.
• Medical documentation.
• Payment setup.
• A deposit.
• Required permissions and acknowledgments.
• Other licensing or administrative documentation.
Enrollment is not final until The Nest Family Center confirms approval and all required steps have been completed.
We may approve, deny, pause, or withdraw an enrollment opportunity based on:
• Availability.
• Licensing requirements.
• Staffing.
• Classroom capacity.
• Incomplete documentation.
• Unpaid balances.
• Safety concerns.
• Account status.
• Failure to comply with applicable policies.
4. Required Child Information and Medical Documentation
Because we are a licensed child care facility, we may require information and documentation concerning:
• A child's identity and age.
• Health information.
• Immunization status.
• Allergies and sensitivities.
• Medical conditions.
• Medications.
• Physical examination information.
• Treatment plans.
• Dietary restrictions.
• Emergency contacts.
• Authorized pickups.
• Custody restrictions.
• Other information necessary to safely care for a child and comply with applicable requirements.
Families are responsible for ensuring that child records are accurate and current.
You must promptly notify us of relevant changes.
We may refuse or pause care if required information is incomplete, expired, missing, inaccurate, or insufficient to safely provide care or meet licensing requirements.
5. Immunization, Health, Allergy, and Medication Requirements
Families must comply with The Nest Family Center's current:
• Immunization requirements.
• Health requirements.
• Illness policies.
• Allergy policies.
• Medication requirements.
• Health-documentation requirements.
• Safety policies.
If a child has an allergy, medical condition, medication need, dietary restriction, or treatment plan, all required documentation must be completed before care where applicable.
Medication may only be accepted, stored, or administered in accordance with our policies and applicable licensing requirements.
We may decline or pause care or require updated documentation when reasonably necessary for safety or compliance.
6. Technology Used by The Nest Family Center
The Nest Family Center may provide or use technology supporting:
• Family accounts.
• Scheduling.
• Booking.
• Attendance.
• Forms.
• Child records.
• Health and safety administration.
• Billing.
• Payments.
• Communications.
WingBook LLC may develop, license, host, or support some technology used by The Nest Family Center.
The Nest Family Center LLC and WingBook LLC are separate legal entities.
Technology used specifically by The Nest Family Center may differ from the commercial WingBook software platform and may contain different features or functionality.
Your use of technology provided specifically through your relationship with The Nest Family Center does not, by itself, make you a commercial WingBook customer or create a separate WingBook software subscription.
The Nest Family Center remains responsible for its child care operations.
7. Booking Rules
Bookings are subject to:
• Availability.
• Staffing.
• Ratios.
• Classroom capacity.
• Age group.
• Licensing requirements.
• Account status.
• Required documentation.
• Center policies.
The Nest Family Center may establish booking rules including:
• Minimum booking lengths.
• Booking increments.
• Booking windows.
• Drop-off times.
• Pickup times.
• Nap or quiet-time restrictions.
• Absence rules.
• Cancellation rules.
• Schedule-change requirements.
Current booking rules may be communicated through our website, family account systems, Family Handbook, enrollment materials, membership terms, or direct communications.
You agree to follow the booking rules in effect at the time care is requested or provided.
8. Memberships, Hours, and Child Care Plans
The Nest Family Center may offer:
• Flexible care plans.
• Consistent care plans.
• Combined care plans.
• Full-time care.
• Recurring memberships.
• Add-ons.
• Other child care arrangements.
Memberships may include:
• Monthly child care hours.
• Guaranteed schedule blocks.
• Flexible booking privileges.
• Administrative fees.
• Diaper or wipe services.
• Other features.
Pricing, availability, included hours, booking rights, expiration rules, rollover rules, discounts, and restrictions depend on the applicable plan.
Unless otherwise stated in writing, unused membership hours do not roll over after the applicable billing period.
The Nest Family Center may change plan names, pricing, fees, discounts, features, booking rules, or availability upon appropriate notice.
9. Payments and Billing
You agree to pay applicable charges associated with:
• Applications.
• Deposits.
• Memberships.
• Child care bookings.
• Add-ons.
• Fees.
• Late pickups.
• Returned payments.
• Payment-processing charges.
• Other agreed purchases.
Payments may be processed through Stripe or another payment processor.
By submitting payment information, you authorize The Nest Family Center and its payment processors to charge the selected payment method for amounts owed.
You are responsible for keeping payment information current.
If payment fails, we may:
• Retry the payment.
• Request updated payment information.
• Suspend booking privileges.
• Pause care.
• Apply permitted fees.
• Take other reasonable collection actions.
Payment processors may store and process payment information according to their own terms and privacy practices.
The Nest Family Center does not directly store complete credit card numbers or complete bank account numbers.
10. Deposits
The Nest Family Center may require a deposit to hold:
• A start date.
• A schedule.
• A membership.
• Classroom capacity.
• An enrollment opportunity.
Deposit terms will be communicated before payment.
Unless otherwise stated in writing, deposits used to reserve child care capacity may become non-refundable once the applicable space, schedule, classroom opportunity, or start date has been held for the family.
Where a deposit communication or enrollment agreement contains specific terms, those specific terms will control.
11. Cancellations, Membership Changes, and Absences
Families are responsible for following The Nest Family Center's current cancellation, membership-change, schedule-change, and absence policies.
We may require advance notice for:
• Cancellation of membership.
• Membership changes.
• Schedule changes.
• Other changes affecting reserved child care capacity.
Recurring, full-time, consistent, or otherwise guaranteed child care may be charged whether or not the child attends.
Absence credits, if available, are only provided according to the applicable written policy and only when all applicable conditions are met.
Failure to use scheduled child care does not automatically create a refund, credit, replacement booking, or rollover.
12. Refunds
Unless otherwise stated in writing or required by law:
• Membership charges are generally non-refundable.
• Child care charges are generally non-refundable.
• Deposits may be non-refundable as described above.
• Fees are generally non-refundable.
• Unused hours are generally non-refundable.
Refunds or credits may be issued at The Nest Family Center's discretion or where required by law.
13. Late Pickup and Emergency Procedures
Families must pick children up according to their scheduled booking and applicable center policies.
Late pickups may result in:
• Additional fees.
• Account restrictions.
• Required schedule changes.
• Termination of care.
If a child is not picked up and we cannot reach a parent or authorized pickup person, we may contact emergency contacts or appropriate authorities as required by our policies, safety obligations, or applicable law.
14. Illness, Safety, and Exclusion from Care
The Nest Family Center may refuse or exclude a child from care because of:
• Illness or symptoms.
• Missing or insufficient documentation.
• Safety concerns.
• Behavioral concerns.
• Unpaid balances.
• Emergency conditions.
• Licensing requirements.
• Other reasons permitted by our policies or applicable law.
Families must comply with our illness, health, allergy, medication, hygiene, and safety policies.
You agree not to bring a child to care when doing so would violate applicable policies or create an unreasonable health or safety risk.
15. Closures, Delays, and Service Interruptions
The Nest Family Center may:
• Close.
• Delay opening.
• Close early.
• Modify operations.
because of circumstances including:
• Weather.
• Power outages.
• Building conditions.
• Staffing emergencies.
• Illness outbreaks.
• Public health conditions.
• Licensing directives.
• Government action.
• Safety concerns.
• Other circumstances affecting safe operation.
Credits, refunds, or schedule adjustments relating to closures, if any, will be handled according to applicable written policies.
To the fullest extent permitted by law, The Nest Family Center is not responsible for indirect losses such as missed work, backup child care costs, or other consequential expenses caused by closures or delays.
16. Family Account Responsibilities
You are responsible for maintaining the confidentiality and security of your account credentials.
You agree not to:
• Share passwords, PINs, or credentials with unauthorized persons.
• Allow unauthorized persons to use your account.
• Access another family's account without authorization.
• Circumvent account restrictions.
You must notify us promptly if you believe your account has been accessed without authorization.
17. Acceptable Use
You may not misuse our website, family account tools, payment systems, forms, communications systems, or other technology.
You may not:
• Use our services for unlawful, fraudulent, abusive, or harmful purposes.
• Submit information you know to be false or misleading.
• Attempt to access another family's account or information.
• Interfere with system security.
• Upload malicious software or code.
• Attempt to bypass access controls.
• Scrape or reverse engineer technology without authorization, except where such restriction is prohibited by law.
• Harass, threaten, abuse, or intimidate employees, families, children, vendors, or other users.
• Share or distribute private information concerning another family's child without authorization.
• Use our services in violation of applicable law, licensing requirements, enrollment agreements, or center policies.
18. Parent Submissions, Forms, and Uploaded Documents
You may submit information, forms, messages, photographs, documents, immunization records, health forms, treatment plans, medical authorizations, and other materials through our website, family account systems, email, electronic forms, or related tools.
You retain your rights in the information and materials you submit.
You authorize The Nest Family Center and its service providers to collect, store, copy, review, process, transmit, and disclose those materials as reasonably necessary to:
• Provide child care.
• Manage enrollment.
• Maintain family accounts.
• Maintain required records.
• Comply with licensing requirements.
• Process payments.
• Communicate with you.
• Protect health and safety.
• Operate The Nest Family Center.
• Comply with applicable law.
You are responsible for ensuring that submitted materials are accurate, lawful, and that you have authority to provide them.
19. Photos, Testimonials, Reviews, and Marketing Content
The Nest Family Center may request reviews, testimonials, photographs, videos, or other content from families.
We will use child photographs, videos, or identifying child information for marketing only as permitted by applicable signed permissions, our policies, and applicable law.
Public reviews, comments, tags, photographs, or social media interactions you voluntarily publish may be visible to others and may be referenced or reshared by The Nest Family Center where permitted.
20. Intellectual Property
The Nest Family Center owns or is authorized to use its:
• Name.
• Logos.
• Website content.
• Photographs.
• Graphics.
• Policies.
• Curriculum materials.
• Marketing materials.
• Other Nest-specific content.
Software owned by WingBook LLC or another technology provider remains the property of that provider.
Nothing in these Terms transfers ownership of WingBook software or other third-party technology to The Nest Family Center or to you.
21. Third-Party and Affiliated Services
The Nest Family Center may use third-party providers or affiliated companies for:
• Technology.
• Payments.
• Forms.
• Hosting.
• Communications.
• Artificial intelligence.
• Document processing.
• Accounting.
• Payroll.
• Customer relationship management.
• Other business operations.
These providers may experience outages or errors outside The Nest Family Center's reasonable control.
The Nest Family Center LLC and WingBook LLC remain separate legal entities.
Nothing in these Terms:
• Makes WingBook LLC responsible for The Nest Family Center's child care obligations.
• Makes The Nest Family Center responsible for WingBook LLC's obligations under separate commercial WingBook agreements.
• Creates a partnership or joint venture between the companies and a family.
22. Artificial Intelligence and Automated Tools
The Nest Family Center or its technology providers may use artificial intelligence or automated tools to assist with administrative tasks.
AI-assisted output may contain errors.
These tools do not replace:
• The Nest Family Center's child care decisions.
• Medical professionals.
• Licensing authorities.
• Regulatory authorities.
• Required human review.
The Nest Family Center remains responsible for decisions concerning its child care program.
23. Privacy
Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.
Where applicable law requires separate consent for a particular processing activity, acceptance of these Terms alone will not substitute for that consent.
24. Digital-Service Availability
The Nest Family Center does not guarantee that websites, applications, payment systems, forms, scheduling tools, or other digital services will always be:
• Available.
• Uninterrupted.
• Error-free.
• Current.
• Free from technical defects.
Operational child care responsibilities remain governed by our child care agreements, policies, and applicable law.
25. Digital-Service Disclaimer
To the fullest extent permitted by law, websites and administrative digital tools are provided on an "as is" and "as available" basis.
Nothing in these Terms limits obligations The Nest Family Center has under applicable child care laws or regulations.
26. Limitation of Liability for Digital Tools
To the fullest extent permitted by law, The Nest Family Center is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from the failure, interruption, error, or unavailability of:
• Our website.
• Scheduling tools.
• Online forms.
• Payment interfaces.
• Family account systems.
• Other administrative digital services.
This limitation does not apply to:
• Bodily injury.
• Child care services.
• Child supervision.
• Gross negligence.
• Willful misconduct.
• Obligations that cannot legally be limited.
• Rights provided by applicable child care or consumer-protection law.
27. Family Responsibility for Misuse
To the extent permitted by law, a user is responsible for losses resulting from the user's:
• Intentional unauthorized access.
• Fraudulent activity.
• Knowing submission of unlawful materials.
• Material violation of another person's rights.
• Intentional misuse of The Nest Family Center's technology.
This provision does not make families responsible for The Nest Family Center's own negligence or legal obligations.
28. Suspension or Termination
The Nest Family Center may restrict digital access or child care services where permitted by applicable agreements and policies, including because of:
• Nonpayment.
• Safety concerns.
• Material policy violations.
• Fraud.
• Misuse of systems.
• Materially inaccurate information.
• Failure to provide required documentation.
Termination does not eliminate amounts already owed.
29. Governing Law
These Terms are governed by the laws of the State of New Hampshire without regard to conflict-of-law principles.
Disputes concerning these Terms will be handled in New Hampshire unless applicable law requires otherwise.
30. Changes to These Terms
The Nest Family Center may update these Terms as our operations, technology, policies, or legal requirements change.
Material changes may be communicated through:
• Email.
• Website notice.
• Family account notice.
• Another reasonable method.
Material changes affecting existing paid obligations will generally apply prospectively unless law, licensing requirements, or safety requirements require otherwise.
31. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.
32. Contact
If you have questions about these Terms, contact us at:
The Nest Family Center LLC
25A Orchard View Dr.
Londonderry, NH 03053